Optimum’s Premier Protection & Support is like having your own IT department at your fingertips. Once you’re a Premier Protection & Support subscriber, download this app to give you fast and easy, access to unlimited technical support. With one click, you can connect to a live, US-based Tech Advisor via call or chat.
Our Tech Advisors can assist in areas such as:
o Troubleshooting network and internet-connected devices (e.g., computers, printers, tablets, etc.)
o Setting up WiFi enabled and connected home devices
o Data backup and network file sharing
o Optimizing system performance
o Support for virus/malware
o and more!
Live, U.S.-Based Tech Advisors are available 7 days a week from 7 am - 11 pm EST.
Premier Protection & Support is available to Optimum customers. This service also provides device protection to cover devices that stop working due to normal wear and tear. To find out more visit, www.optimum.net/pps.